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Hanging for Christmas to Begin

Hanging for Christmas to Begin

By Peter Sheppard Senior Performance Consultant, Retail Doctor Group  Hanging for Christmas to begin? The wait begins. It is that time of the year. For most people Christmas is a time to celebrate family, holidays and many other happy occasions. For retailers...

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Create Value in Your Retail Experience – Part 2

Create Value in Your Retail Experience – Part 2

By Josh Strutt Associate Director – Performance, Retail Doctor Group The Brand Experience In-store Retailers with value-creation mindsets are true challenger brands and provide customers with an experience that takes them way beyond the “seen it all before” feeling...

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Create Value in Your Retail Experience – Part 1

Create Value in Your Retail Experience – Part 1

By Josh Strutt Associate Director – Performance, Retail Doctor Group “Price is what you pay, value is what you get” - Warren Buffet If you think your retail stores exist simply to “sell stuff”, you’re hanging on to a central mission that’s fast becoming old fashioned....

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Turning Mystery Shopping into Customer Connection

Turning Mystery Shopping into Customer Connection

By Josh Strutt Associate Director – Performance, Retail Doctor Group “Engaged customers are likely to spend an average of 20% more with your business.” - Harvard Business Review When I’m speaking at events, one of the questions I’m most frequently asked is about the...

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Understanding the Future of Retail – Part 2

Understanding the Future of Retail – Part 2

By Brian Walker CEO & Founder, Retail Doctor Group One of the biggest core concerns about the evolving customer is how we are going to market to the next generation. 10 years from now, it’s the millennials and the generation after them who are focused on a few key...

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Understanding the Future of Retail – Part 1

Understanding the Future of Retail – Part 1

By Brian Walker CEO & Founder, Retail Doctor Group Back in the 1860s, H.G. Wells proposed that every University should have a department of futurology, and a few actually do today. Craig Rispin, Global Business Futurist, states: “A futurist is quite literally a...

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How to Select and Keep Staff in the New Retail World

How to Select and Keep Staff in the New Retail World

By Peter Sheppard Senior Performance Consultant, Retail Doctor Group  Now added to all the traditional challenges of surviving and thriving in the business of retail, a whole new challenge has arisen for retail business owners and managers - How to attract and keep...

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